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Guidepost Solutions was tasked by one of the largest technology companies in the Fortune 100 to realign their Lenel access control system to support their current day-to-day business and security operations. Over the past 20 years, several security integrators and internal administrators have added or changed the configuration of their access control systems to the point where the current security operations center was not equipped to handle the load of alarms, events and alerts. Many of these events had become obsolete or did not apply to current security practices as advances in technology were deployed.
Guidepost Solutions took on the effort to reduce these alarms and events, and to streamline the administration of their system to support the company’s current business and safety protocols and enable the operations center to keep pace with the company’s growth.
We first looked at misconfigured alarms then we moved on to nuisance alarms and events providing false alarms. Finally, we are undertaking the process of aligning alarms with legitimate/actionable operations and responses. To date, we have been able to reduce and remove the non-essential alarm load handled through their Global Security Operations Center, reducing announced alarms by more than 93%. Initial feedback shows that these changes are allowing security operations to respond to actionable, legitimate alarms 300% faster, and the system is running 20% more efficient – which will contribute to the longevity and uptime of the equipment.
The chart below represents the reduction in non-essential alarms over a 10 week period at the client’s global locations.
Manager, Managed Services
Robert Bullock has worked on multiple aspects of security and security management, including physical security, access control management, armed security implementation, and the development of policies and procedures for multiple types of environments and customers. Prior to joining Guidepost Solutions, he worked almost exclusively within the data center security environment, developing extensive experience with multiple technologies and client types. For the past two years, Robert has managed the daily technical security operations of multiple customers within varying vertical markets. He is now managing the Guidepost Solutions Managed Services team, utilizing his project management and team development skills.
On a more personal note, Robert grew up in Mount Airy, Maryland. He attended college at the University of Maryland where he received a Bachelor of Arts degree in history. Robert has been married for 10 years to his beautiful wife and is the father of two beautiful girls ages 13 and 16. In his spare time, he works on anything technology-related.