A company’s security team is the life breath of its systems. Maximizing their time and energy is one of the most efficient and cost-effective methods for improving security ROI. Many organizations have a comparatively small security technology team and when something needs to be updated, maintained, or an issue surfaces, usually a key team member manages and works to resolve it. When an internal member must make room in their busy schedule to troubleshoot systems or manage a vendor for repairs, they’re spending valuable time away from their core obligations.
With Guidepost Solutions as part of a virtual or embedded security technology team, we will handle the situations that distract company employees from doing what they do best. We’ll establish tight integration with processes and procedures and meet or exceed internal standards. Our experts can assist with systems maintenance and updates, troubleshooting platforms and integrated devices, scheduling local integrators for repairs, running diagnostic reports, and so much more.
We offer two types of security technology support; dynamic and embedded:
Most companies opt for dynamic services because it enables them to leverage the resources and experience of our entire team and it’s completely scalable. Additionally, because virtual support utilizes our whole team, companies will be less vulnerable to holidays, vacations, and illness-related absences than they would from regular on-site support by a single team member. Whether full-time assistance is needed or only a few hours a month, our dynamic experts can assist.
For organizations that prefer full-time, on-site support, we offer embedded support services. We can match a local expert to a specific office that can fully integrate with an existing team and provide top-quality technical support for security systems.