Your security team is the life breath of your systems. Maximizing their time and energy is one of the most efficient and cost-effective methods for improving your security ROI.
Many organizations have a comparatively small security technology team and when something needs to be updated, maintained, or an issue must be resolved, one of the key team members has to handle it. When an internal member has to make room in their busy schedule to troubleshoot your systems or manage a vendor for repairs, they’re spending valuable time away from their core obligations.
We will tailor our support solutions to fit your operational requirements
When you engage Guidepost Solutions as part of your virtual or embedded security technology team, we’ll handle the situations that distract your team from doing what they do best. We’ll establish tight integration with your processes and procedures and meet or exceed your internal standards. Our experts can assist you with systems maintenance and updates, troubleshooting platforms and integrated devices, scheduling local integrators for repairs, running diagnostic reports, and so much more.
We offer two types of security technology support; dynamic and embedded
Most companies opt for dynamic services because it enables them to leverage the resources and experience of our entire team and it’s completely scalable. Additionally, because virtual support utilizes our whole team, you’ll be less vulnerable to holidays, vacations, and illness-related absences than you would be with regular on-site support from a single team member. Whether you need full-time assistance or only a few hours a month, our dynamic experts can assist you.
For organizations that prefer full-time, on-site support, we offer embedded support services. We can match you to a local expert who will report to your offices, fully integrate with your team, and provide top-quality technical support for your security systems.