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September 8, 2017
By John P. Torres
In the aftermath of Hurricane Harvey, and in the face of the pending arrival of Hurricane Irma, critical employees of key response industries such as emergency services (police, fire, rescue), utility providers, food services, transportation firms, communication companies, and hospitals throughout the region are stretched thin and under considerable stress. Multiple studies over recent years consistently point to the fact that the operational effectiveness of these critical employees is directly related to their assuredness that their own families are safe. During a crisis, these first responders and critical employees are expected to remain on the job, sometimes for days straight, despite concerns for their own family members. Do your Crisis Management and Emergency Operations Plans account for this crucial element?
Supporting life and families behind the first responder front lines can be a full-time job. There are multiple resources that provide support in everyday situations. websites, community forums, and social media pages. But in a crisis like a natural disaster, families must prepare themselves while the first responder is working double or triple shifts. During Hurricane Katrina, there were multiple reports that law enforcement officers were overwhelmed, abandoned duty or were forced to choose between their jobs or family. Many were later fired as a result. Does your agency provide the tools, training, and support to the rank and file in these situations?
Without advance preparation for themselves and their families prior to a disaster, responders will be hindered in their ability to perform their jobs when it does occur, and instead be concerned about personal and family safety. Advanced planning can lessen the burden on responders, enabling them to devote more of their mental resources to the task of securing the community. Here are some basic steps for updating your Crisis and Emergency Operations Plans to minimize the stress of your first responder employees and their families:
An effective family emergency plan also includes designating specific rally points, one near the home and a backup further away; a communication plan with localized communication and two-way radios in the event of a power failure; and a fail-safe hub to relay information and status-updates, such as a friend or relative outside the affected area. Families should also discuss contingency and second-order plans such as the location of nearby shelters and trip-wires leading to evacuation.
Without question, first responders will function better with the knowledge that their families are provided for before, during, and after a major event. Training these responders and providing support during a crisis that would take them away from home will be invaluable. To ensure and maximize the effectiveness of first responders and essential employees to effectively focus on emergency operations and critical infrastructure support, they must be assured that their families have a plan and know how to execute. Ensuring this type of employee resilience through training and establishment of protocols is often overlooked, but is a key element of any Crisis Management and Emergency Operations Plan.
John P. Torres
Chief Operating Officer, Security and Technology Consulting
John P. Torres is a former Special Agent in Charge for Homeland Security Investigations and served as the Acting Director for U.S. Immigration and Customs Enforcement. He was an instrumental member of the Homeland Security executive team that coordinated numerous hurricane response efforts. In his current capacity at Guidepost Solutions, he consults with clients to provide operational readiness protocols and training.