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The NCAA’s desire to improve its investigative procedures and effectiveness, and to ensure proper conduct by NCAA investigators, led to Guidepost Solutions’ engagement to provide an investigator training program. An NCAA official stated, “Guidepost Solutions understood the need to spend time on the front end getting familiar with the NCAA process because it’s unique to the NCAA. We didn’t want the off the shelf law enforcement stuff. What they did was spend countless hours behind the scenes going through our policies and procedures, meeting with myself and others, other veteran investigators to find out exactly what we do, what tools are in our tool kits, how it fits into the bigger infractions process.”
*USA Today, “NCAA enforcement takes small steps to make big changes,” May 21, 2014.